Every department is doing its job well. The bottleneck is at the handoffs between them, where nobody owns the gap and nobody measures the cost.
How we fix itWe sit with each function head individually. Sales tells us what they need from operations but don't get. Operations tells us what they need from sales but don't get. Quality, finance, production, planning. Each person sees a piece of the puzzle. We collect all the pieces.
What surfaces: the friction points that everyone feels but nobody has mapped across the full chain.
Marketing commits delivery dates the plant can't keep. The plant changes priorities without telling sales. Quality catches defects at the end of the line instead of during production. These gaps sit between functions, in handoffs nobody owns. They cost real money, and nobody is measuring them.
What surfaces: the specific handoff points where growth leaks out of the system.
For the first time, Sales understands why Ops can't deliver what was promised. Ops understands why Sales commits dates they can't keep. Finance sees why both are right. The room starts solving together, because they finally see each other's constraints. Solutions come from them, not from us. We assemble those solutions into a 12-month growth plan.
What changes: departments stop solving their own problem and start solving the shared one.
What gets done in Month 1. What gets tracked at Month 2. What the checkpoint looks like at Month 3. Clear work breakdown, clear ownership, clear monthly targets, so you know by the end of each month whether you're on track or drifting. Not a strategy deck. Not a recommendations report. A plan built by the people who will execute it, with tracking that tells you the truth every 30 days.
What you get: a 12-month plan with monthly milestones, ownership by name, and gate decisions at each phase.
The same methodology, applied at two levels. The 3-hour session works from anecdotes. The 3-day diagnostic works from your data.